How to Report an Issue

This page provides guidance on how to report a variety of problems in our area. If your problem is possibly criminal or relates to anti-social behaviour then you will need to take a look at the Community Safety page but ways of reporting other issues are set out below:

How to report a problem may depend on the area of Chelmsford Garden Community in which you live, whether you pay service charge and to whom. However, for the following issues it does not matter where you live – you can use the links below to report:

Report Fly Posting

Chelmsford City Council

Report Graffiti

Chelmsford City Council

Bins and Recycling Information

If you wish to visit a recycling centre in Essex to dispose of your rubbish then you will now need to make a booking – you may do so using the link below

Book a slot at an Essex recycling centre

For heavy items, Chelmsford City Council run a service where, subject to a modest fee, they can collect the items from your door and you can find out more at the link below

Heavy Item collection

For other information about bins including your local collection rota, how to report a missed collection, how to obtain a new bin and an explanation of what goes in each bin you can find out more on the Chelmsford City Council website at the link below

Waste and Recycling information from Chelmsford City Council

Issues with Public Rights of Way

Essex Highways

Assets owned by Chelmsford Garden Community Council

This Council only owns a handful of assets in the community but if you encounter a problem with any of the following please report it to [email protected] or ring 07495 473240

Two litter bins adjacent to bus stops at Beaulieu Boulevard, Two litter bins adjacent to bus stops at Shardlow Avenue, The First World War Memorial bench near the proposed Community Gardens (bottom or Taylor Rise), Dog bin on green space near Wharton Drive and Notice board at Beaulieu Boulevard

Highway Issues

If the road upon which you live is adopted then you can report a whole range of items direct to Essex County Council who are the highway authority and this includes potholes, pavement defects, drain cover issues, damaged signs, broken streetlights and overgrown vegetation.

For urgent issues that are a serious health and safety risk you can ring 0345 6037631 and for other issues you can visit the Essex Highways website

Which roads are being adopted?

As of the time of posting (September 2024) only the roads in the South East Ward plus Channels Drive are adopted and thus able to use the above reporting tool:

South East Ward Map

If you live in an area of the Parish which is managed by the Land Trust then please report any highway issues to them at [email protected]

For other unadopted roads please refer to the developer working in your area and if you are struggling to contact someone please feel free to refer the matter to this Council for clarification at [email protected]

Green Spaces

Boleyn Gardens and the surrounding pathways in the south east ward plus the ‘wedge’ of land and other green spaces within that ward are owned and maintained by Chelmsford City Council and any issues in relation to maintenance should be reported to them directly.

Again for other green spaces that are not in adopted areas please refer to the explanations below as to how to report.

How to raise issues for unadopted areas

For all unadopted areas the responsibility for streetlights fall to Countryside Vistry to resolve. You can report to [email protected] to request any report of a broken streetlight is passed onto them.

For areas in the North Ward that comprise Channels you will be able to report issues relating to green space, play areas, litter bins etc. direct to Channels CIC where you can find a map confirming the area and the contact email.

The areas in the South Ward are predominantly managed by the Land Trust and Beaulieu Estate Management so to report issues in relation to open spaces, play areas, litter, bins etc. please contact them directly for a definitive map of areas managed and how to report any issues.

The area of the East Ward is the fastest developing area at present with housing areas being built right now including the Cala development. As of now (September 2024) only a limited area has been taken on by the Land Trust so if your area is not shown on the Land Trust Map you should contact your individual developer in relation to any specific issues.

If you are struggling to contact the right person please feel free to contact [email protected] for further guidance.